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Statement by JEissfeldt (WMF), posted in Special:Diff/901721719 |
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#REDIRECT [[Wikipedia:Community response to the Wikimedia Foundation's ban of Fram/Official statements#Statement from Jan Eissfeldt, Lead Manager of Trust & Safety]] |
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Dear members of the English Wikipedia community, |
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My name is Jan Eissfeldt and I’m commenting in my role as Lead Manager of the Wikimedia Foundation Trust & Safety team about the team’s recent investigation and office actions. In addition to this comment, the Trust & Safety team will be making a statement at [[Wikipedia:Arbitration/Requests#WJBscribe|Arbitration Committee Requests/WJBscribe]] tomorrow. |
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I want to apologize for the disruption caused by the introduction of new type of sanctions without better communication with this community beforehand. While these changes were the result of the [[:meta:Support_and_Safety/Annual_Plan_2018-19#Program_Name:_Improving_Trust_and_Safety_processes|changes to the Trust & Safety team’s processes]], and are not an expansion of the team’s scope, I know that these changes to the processes came as a surprise to many people within the community, and that many of you have questions about the changes. |
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Responding to community concerns about the office action requires deliberation and takes some time. We have been in active dialogue with staff and others - including the Board - to work on resolutions, but we understand that the time this takes opens the door for speculation and allowed concerns to expand. |
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I realize that this situation has been difficult for the English Wikipedia’s Arbitration Committee (ArbCom). The Trust & Safety team apologizes for not working more closely with them in the lead-up to this point. We will improve our coordination with community-elected bodies like ArbCom across the movement when carrying out our duties. |
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I also want to elaborate on the reasons that Trust & Safety cases will not be discussed in public and often not even privately with members of the Wikimedia movement who sign Non-Disclosure Agreements (NDAs). When we receive non-public information, the Wikimedia Foundation must handle it in a manner that is both consistent with our [[:foundation:Privacy_policy|Privacy Policy]] and any other commitments made to the person disclosing their information. When dealing with sensitive allegations of inappropriate behavior, we must ensure that we are upholding a relationship of trust and confidence with people who have entrusted us with personal information about their experiences. This means that even in cases where users have signed a community NDA, our legal obligations may not allow us to share information given to us. |
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Additionally, I want to explain the reason for using a role account when performing office actions and during follow up communication. Decisions, statements, and actions regarding things such as Office Actions are not individually-taken; rather, they are a product of collaboration of multiple people at the Foundation, oftentimes up to and including the Executive Director. As a result, we use the WMFOffice account as a “role” account, representing the fact that these are Foundation actions and statements, not a single person’s. |
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Some of you may remember that Trust & Safety staff used to sign with their individual accounts when discussing Office Actions. Unfortunately, this is no longer possible due to safety concerns for Foundation employees, as in the past staff have been personally targeted for threats of violence due to their Office Action edits. I am taking the step of making this statement personally in this case due to extraordinary necessity. |
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There continue to be questions from some people about the Foundation’s Trust & Safety team doing investigations about incidents occurring on English Wikipedia. I want to clarify the rationale for Trust & Safety doing investigations when requested and they meet the criteria for review. |
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Part of the Trust & Safety Team’s responsibility is upholding movement-wide standards based on the [[:foundation:Terms_of_Use/en|Terms of Use]]. We recognize that each of the hundreds of global communities under the Wikimedia umbrella have their own styles and their own behavioral expectations, but we also believe that there must be a certain minimum standard to those expectations. Sometimes, local communities find it difficult to meet that minimum standard despite their best efforts due to history, habit, dislike by some volunteers of the standard, or wider cultural resistance to these standards. However, it is important to keep in mind that even communities that are resistant to it or are making a good faith effort are expected to meet the minimum standards set in the Terms of Use. In cases where community influences or barriers interfere with the meeting of these minimum standards, the Foundation may step in to enforce the standards - even in situations where the local community dislikes or outright opposes those standards. |
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It is important that victims of hostilities like harassment have a safe place to make reports and that we uphold and respect their privacy when they do so. The Foundation is currently [[:meta:Community_health_initiative/User_reporting_system_consultation_2019|working with the community]] on a User Reporting System that would allow communities and the Foundation to cooperate in handling complaints like harassment, and we have every hope that that system will facilitate local, community handling of these issues. However, at the current time, no such system exists for victims to make reports privately without fear that their “case” will be forced to become public. Indeed, it is often true that a mere rumor that someone was the victim of harassment can lead to harassment of that person. Unfortunately, that has been proven the case here as some individuals have already made assumptions about the identities of the victims involved. Accordingly, the Foundation is currently the venue best equipped to handle these reports, as we are able, often required by laws or global policies, to investigate these situations in confidence and without revealing the identity of the victim. That is why we will not name or disclose the identities of the individuals involved in reporting incidents related to this Office Action. |
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There have been some concerns raised about the level of community experience and knowledge involved in Trust & Safety’s work. The Wikimedia Foundation’s Community Engagement Department, of which Trust & Safety is a part, supports contributors and organizations aligned with the Wikimedia Foundation [[:meta:mission|mission]]. In order to conduct informed and contextualized investigations, safeguard the community at events, and support community governance, Trust & Safety has focused on building a team with a combination of deep Wikimedia movement experience and team members who have experience with Trust & Safety processes with other online communities. To better assess incidents, the team has people from diverse geographic, linguistic and cultural backgrounds. We have former ArbCom members, administrators, and functionaries, from English Wikipedia as well as other language communities, informing our decisions, and expertise from other organisations helping to build compassionate best practices. We have utilized all of this experience and expertise in determining how best to manage the reports of harassment and response from members of the community. |
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One of the recent changes to the Trust & Safety policy is the introduction of new options that include time-limited and partial (project-specific) bans to address serious concerns that are considered temporary or project-specific in nature. This change to policy is not a change of the team’s scope of cases taken. However, it does alter the way that sanctions are enforced and unintentionally introduced ambiguity about the ability of local communities to overrule office actions. |
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In acknowledgement of the confusion caused by the application of this newer type of ban, we will not be issuing sanctions against or desysopping those who edited the block or the sysop rights of those who edited the block to date. However, despite the ambiguity in its application, the ban continues to stand whether it is being technically enforced by a block or not. Should Fram edit English Wikipedia during the one-year period of their ban, the temporary partial ban of User:Fram will be enforced with a global ban (and accordingly a global lock). We must stress again that Office Actions, whether “technically” reversible or not, are not to be considered reversible by a local, or even the global, community, no matter the circumstances or community sentiment. |
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The occurrence of Office Actions at times is unavoidable, but it is not our intention to disrupt local communities any further than necessary. Here we failed on that score, caused disruption to your community, and we welcome feedback about how such disruption could be avoided in the future when the Foundation takes Office Actions, and ask that we all engage in a good faith discussion bearing in mind the legal and ethical restrictions placed on anyone within or outside of the Foundation engaging in reports of this nature. |
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In addition to asking for feedback about the trust and safety office actions in this incident, over the next year, the Foundation will be asking members of the Wikimedia movement to work with us on several initiatives that are designed to promote inclusivity by ensuring a healthier culture of discourse, and the safety of Wikimedia spaces. --[[User:JEissfeldt (WMF)|Jan (WMF)]] ([[User talk:JEissfeldt (WMF)|talk]]) 20:44, 13 June 2019 (UTC) |