Category:Organizational performance management |
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A '''service review''' is a review of an organisation's services designed to identify potential service delivery improvements. A Service Review can be used to improve the organisation’s [[efficiency]] and [[effectiveness]], and assists in addressing financial sustainability. |
A '''service review''' is a review of an organisation's services designed to identify potential service delivery improvements. A Service Review can be used to improve the organisation’s [[efficiency]] and [[effectiveness]], and assists in addressing financial sustainability. |
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Local government is one of the largest providers of services for the community. [[City council|Councils]] have progressively taken on greater responsibilities for delivering services as community expectations have grown and other levels of [[government]] have devolved various functions. By systematically reviewing its services, a council can redesign its mix of services, achieve efficiency gains and generate additional income. |
Local government is one of the largest providers of services for the community. [[City council|Councils]] have progressively taken on greater responsibilities for delivering services as community expectations have grown and other levels of [[government]] have devolved various functions. By systematically reviewing its services, a council can redesign its mix of services, achieve efficiency gains and generate additional income. |
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A number of '''clinical review''' methodologies have be developed to gauge and report upon the effectiveness of Behaviour Support policy and Practice. A '''Behaviour Support Systems Review''' is the process of examining, analysing and offering opinion on the capability and capacity of a Service System to deliver behaviour support services to people with an intellectual disability. These reviews assist in the recalibration of services align these issues to reduce the barriers for ongoing positive outcomes for individuals. Examples include the Periodic Service Review by Gary W. LaVigna et al., <ref name=TPSR>[https://www.https://www.callaninstitute.ie/periodic-service-review 2011 Periodic Service Review], 1994, Accessed August 2, 2020.</ref> and the Behaviour Support Systems Review Practice Guide by Jack Dikian. <ref name=BSSR>[https://www.https://docplayer.net/20515003-Behaviour-support-systems-review-practice-guide-february-2012-version-1-0.html 2011 The Behaviour Support Systems Review Practice Guide], February 20, 2012, Accessed August 2, 2020.</ref> |
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==Options that can be explored under a [http://www.smartgov.net.au/page13013/Home.aspx Service Review System]== |
==Options that can be explored under a [http://www.smartgov.net.au/page13013/Home.aspx Service Review System]== |
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* LMCC Resource Booklet on Review Processes, Professor Brian Dollery, University of New England, 2008 |
* LMCC Resource Booklet on Review Processes, Professor Brian Dollery, University of New England, 2008 |
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* Process Change versus Structural Change - An Analysis of Internal Review Process, Professor Brian Dollery, University of New England, 2010 |
* Process Change versus Structural Change - An Analysis of Internal Review Process, Professor Brian Dollery, University of New England, 2010 |
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[[Category:Organizational performance management]] |
[[Category:Organizational performance management]] |
Revision as of 05:58, 10 May 2022
A service review is a review of an organisation's services designed to identify potential service delivery improvements. A Service Review can be used to improve the organisation’s efficiency and effectiveness, and assists in addressing financial sustainability. Local government is one of the largest providers of services for the community. Councils have progressively taken on greater responsibilities for delivering services as community expectations have grown and other levels of government have devolved various functions. By systematically reviewing its services, a council can redesign its mix of services, achieve efficiency gains and generate additional income.
A number of clinical review methodologies have be developed to gauge and report upon the effectiveness of Behaviour Support policy and Practice. A Behaviour Support Systems Review is the process of examining, analysing and offering opinion on the capability and capacity of a Service System to deliver behaviour support services to people with an intellectual disability. These reviews assist in the recalibration of services align these issues to reduce the barriers for ongoing positive outcomes for individuals. Examples include the Periodic Service Review by Gary W. LaVigna et al., [1] and the Behaviour Support Systems Review Practice Guide by Jack Dikian. [2]
Options that can be explored under a Service Review System
- Changing outputs and levels of service
- Sharing services and resources
- Forming strategic relationships or joint ventures
- Rationalising and making better use of assets
- Outsourcing services or activities
- Internal operational changes e.g. processes, work practices & technology
- Adding or modifying user charges
References
- Hutt City Council Core Services Review Resource Document, 1991
- LMCC Resource Booklet on Review Processes, Professor Brian Dollery, University of New England, 2008
- Process Change versus Structural Change - An Analysis of Internal Review Process, Professor Brian Dollery, University of New England, 2010
- ^ 2011 Periodic Service Review, 1994, Accessed August 2, 2020.
- ^ 2011 The Behaviour Support Systems Review Practice Guide, February 20, 2012, Accessed August 2, 2020.