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Wikimedia's volunteer response team (OTRS) handles copyright permissions, email inquiries from the public, reuse inquiries, article errors, and a wide range of non-public inquiries. The email service is operated and managed by a cross-project team of volunteers at the Meta-Wiki level and not by the English Wikipedia community. Actions by OTRS volunteers on English Wikipedia are ultimately subject to review by the Arbitration Committee. Please be aware that there is sometimes a backlog in processing tickets sent to the permissions-en queue. This backlog is currently 59 days.
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OTRS case gone awry
Would someone be able to review the situation here? This user was blocked for editing under his real name (which is well-known), was told by OTRS that he was free to edit under a pseudonym, did so, and was then blocked for "abusing multiple accounts". His unblock request was declined by an involved administrator. Tim Smith (talk) 03:52, 13 August 2020 (UTC)
- ticket:2020071810000184 was handled in accordance with OTRS policies and the current best practices regarding WP:REALNAME blocks. No comment regarding the abuse of multiple accounts block. --AntiCompositeNumber (talk) 04:09, 13 August 2020 (UTC)
- Where are these policies and best practices documented? Tim Smith (talk) 18:27, 17 August 2020 (UTC)
- Does anyone know? Tim Smith (talk) 00:14, 23 August 2020 (UTC)
- Tim Smith, Besides all of the English policies and guidelines, which OTRS agents must follow, there are some at meta:OTRS (see "activity policy" and "access policy"). On otrswiki: (not publicly accessible), there are some common sense guidelines and help pages. I don't think anything on otrswiki is a strict "policy" per-se that isn't published on meta as well. As for this particular instance, it's wise for people to edit under pseudonyms instead of their real name because they can be subject to harassment if their real name is associated with their Wikipedia account. This is documented on Wikipedia at WP:REALNAME. The block, etc. isn't under OTRS's purview. Sam-2727 (talk) 00:51, 23 August 2020 (UTC)
- Does anyone know? Tim Smith (talk) 00:14, 23 August 2020 (UTC)
- Where are these policies and best practices documented? Tim Smith (talk) 18:27, 17 August 2020 (UTC)