Magnolia677 (talk | contribs) this was not an improvement; discuss on talk page and don't edit war |
Giacomo1968 (talk | contribs) m Reverted edits by Magnolia677 (talk) to last version by SpyMagician |
||
Line 37: | Line 37: | ||
</ref> |
</ref> |
||
==Response to |
==Response to Removal of Passenger from United Express Flight 3411== |
||
On April 9, 2017, a United Airlines flight departing Chicago required additional seating to accommodate four members of their own personnel. When no passengers volunteered to give up their seat on the [[Overselling|overbooked]] flight, airline staff selected a male passenger and ordered him to leave the plane. When he refused, airline personnel asked Chicago Department of Aviation security officers to assist in the [[United_Airlines#Forceful_removal_of_a_passenger|forcible removal]] of the passenger, who was dragged screaming from the aircraft. On April 10, 2017, Munoz stated in an email to United Airlines staff that the passenger was "disruptive and belligerent",<ref name="Rosoff">{{cite news | last = Rosoff | first = Matt | date = April 10, 2017 | title = United CEO Doubles Down in Email to Employees, Says Passenger Was 'Disruptive and Belligerent' | url = https://www.cnbc.com/2017/04/10/united-ceo-passenger-disruptive-belligerent.html | work = CNBC}}</ref><ref name="Thomas">{{cite news | last = Thomas | first = Lauren | date = April 10, 2017 | title = United CEO Says Airline Had To 'Re-accommodate' Passenger, and the Reaction Was Wild | url = http://www.cnbc.com/2017/04/10/united-ceo-says-airline-had-to-re-accommodate-passenger-and-twitter-is-having-a-riot.html | work = CNBC}}</ref><ref name="Victor">{{cite news | last1 = Victor | first1 = Daniel | last2 = Stevens | first2 = Matt | date = April 10, 2017 | title = United Airlines Passenger Is Dragged From an Overbooked Flight | url = https://www.nytimes.com/2017/04/10/business/united-flight-passenger-dragged.html?_r=1 | work = The New York Times}}</ref> and issued the following statement: |
|||
On April 10, 2017, Munoz defended the actions of United Airlines personnel in Chicago on April 9, 2017 when they ordered CDA (Chicago Department of Aviation) security staff in Chicago to [[United_Airlines#Forceful_removal_of_a_passenger|forcibly remove a passenger from United flight 3411]] from Chicago, IL to Louisville, KY stating the passenger was “disruptive and belligerent.” The passenger was apparently arbitrarily chosen to be removed by United staff from the [[Overselling|overbooked]] flight as they tried to place four members of their own personnel on the flight.<ref name="CNBC_200170411">{{Cite news |
|||
⚫ | |||
|url = https://www.cnbc.com/2017/04/10/united-ceo-passenger-disruptive-belligerent.html |
|||
|title = United CEO doubles down in email to employees, says passenger was 'disruptive and belligerent' |
|||
|last = Rosoff |
|||
|first = Matt |
|||
|date = April 11, 2017 |
|||
|work = [[CNBC]] |
|||
|access-date = April 11, 2017 |
|||
}}</ref><ref name="CNBC_200170410">{{Cite news |
|||
|url = http://www.cnbc.com/2017/04/10/united-ceo-says-airline-had-to-re-accommodate-passenger-and-twitter-is-having-a-riot.html |
|||
|title = United CEO says airline had to 're-accommodate' passenger, and the reaction was wild |
|||
|last = Thomas |
|||
|first = Lauren |
|||
|date = April 10, 2017 |
|||
|work = [[CNBC]] |
|||
|access-date = April 10, 2017 |
|||
}}</ref><ref name="NYTimes_200170410">{{Cite news |
|||
|url = https://www.nytimes.com/2017/04/10/business/united-flight-passenger-dragged.html?_r=0 |
|||
|title = United Airlines Passenger Is Dragged From an Overbooked Flight |
|||
|last1 = Victor |
|||
|first1 = Daniel |
|||
|last2 = Stevens |
|||
|first2 = Matt |
|||
|date = April 10, 2017 |
|||
|work = [[The New York Times]] |
|||
|access-date = April 10, 2017 |
|||
}}</ref> The official response from United Airlines—which is attributed to Oscar Munoz—states: |
|||
⚫ | {{Quote|“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”|author= Oscar Munoz|source=Officialy United Airlines’ News Release, April 10, 2017<ref name="UnitedAirlines_200170410">{{Cite news |
||
|url = http://newsroom.united.com/news-releases?item=124753 |
|||
|title = Response to United Express Flight 3411 |
|||
|last1 = Oscar |
|||
|first1 = Munoz |
|||
|date = April 10, 2017 |
|||
|work = [[United Airlines]] |
|||
|access-date = April 10, 2017 |
|||
}}</ref> |
|||
}} |
|||
==References== |
==References== |
Revision as of 14:36, 11 April 2017
Oscar Munoz | |
---|---|
Born | 1960 |
Nationality | American |
Alma mater | University of Southern California (B.S., 1982) Pepperdine University (M.B.A., 1986) |
Occupation | CEO of United Airlines |
Oscar Munoz was named President and Chief Executive Officer of United Airlines on September 8, 2015.[1] At the time of this appointment, Munoz had been serving as a member of the Board of Directors of parent company United Continental Holdings since 2010, coinciding with the merger between United and Continental.[2] From 2004, Munoz had been a member of the Continental Board of Directors.[2]
Early life
Munoz is the oldest of nine children in a Mexican-American family living in California, and was the first in his family to graduate from college. Munoz earned a BS in business from the University of Southern California and an MBA from Pepperdine University. While at USC, he met his wife Cathy. They have four children, Jessica, Kellie, Kevin, and his youngest son, Jack.
Career
Munoz previously served as President and Chief Operating Officer of CSX Corporation, a company he joined in 2003.[2] From 2001 to 2003, Munoz served as the Chief Financial Officer and Vice President of Consumer Services at AT&T.[3] Munoz had also worked for Coca-Cola Co. and PepsiCo Inc..[1]
Munoz has twice been named as "100 Most Influential Hispanics" by Hispanic Business magazine.
Health
Munoz suffered a heart attack on October 15, 2015, just a month after becoming the CEO of United Airlines.[4] His condition was not immediately known. United Airlines said Munoz was hospitalized in Chicago and said further details would be released at a later time.[5]
On January 6, 2016, United Airlines announced that Munoz had undergone a heart transplant that day and was in recovery. He returned to work on March 7, 2016. [6]
Response to Removal of Passenger from United Express Flight 3411
On April 10, 2017, Munoz defended the actions of United Airlines personnel in Chicago on April 9, 2017 when they ordered CDA (Chicago Department of Aviation) security staff in Chicago to forcibly remove a passenger from United flight 3411 from Chicago, IL to Louisville, KY stating the passenger was “disruptive and belligerent.” The passenger was apparently arbitrarily chosen to be removed by United staff from the overbooked flight as they tried to place four members of their own personnel on the flight.[7][8][9] The official response from United Airlines—which is attributed to Oscar Munoz—states:
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”
— Oscar Munoz, Officialy United Airlines’ News Release, April 10, 2017[10]
References
- ^ a b "United Airlines Names Oscar Munoz Chief Executive Officer". United Airlines. September 8, 2015. Retrieved September 8, 2015.
- ^ a b c Lazare, Lewis (September 8, 2015). "United Airlines CEO Jeff Smisek abruptly resigns, as Oscar Munoz steps into the post". Chicago Business Journal. Retrieved September 9, 2015.
- ^ Werley, Jensen (September 9, 2015). "Here's why Oscar Munoz made the surprising move from CSX to United Airlines". Chicago Business Journal. Retrieved September 9, 2015.
- ^ "United Continental CEO Oscar Munoz Suffers Heart Attack". Wall Street Journal. 16 October 2015. Retrieved 16 October 2015.
- ^ "United Airlines CEO Oscar Munoz suffers heart attack, rushed to hospital". BNO News. 16 October 2015. Retrieved 16 October 2015.
- ^ Chicago Tribune
- ^ Rosoff, Matt (April 11, 2017). "United CEO doubles down in email to employees, says passenger was 'disruptive and belligerent'". CNBC. Retrieved April 11, 2017.
- ^ Thomas, Lauren (April 10, 2017). "United CEO says airline had to 're-accommodate' passenger, and the reaction was wild". CNBC. Retrieved April 10, 2017.
- ^ Victor, Daniel; Stevens, Matt (April 10, 2017). "United Airlines Passenger Is Dragged From an Overbooked Flight". The New York Times. Retrieved April 10, 2017.
- ^ Oscar, Munoz (April 10, 2017). "Response to United Express Flight 3411". United Airlines. Retrieved April 10, 2017.